Yes, we do. While North Valley Center for Hope focuses on grief and loss, we are also well versed a variety of issues including anxiety, depression, relationship issues and life transitions. Many of our clients come to us due to family conflicts, serious and chronic illness and job-related stress. We also see many veterans, teachers and first responders.
At this time, Kelley sees adults only. Kendra is available to see ages 15 and older.
This is a personal preference for most people. There have been multiple studies conducted over the past year showing that telehealth has been just as effective as in-person visits. Many people choose telehealth due to convenience, safety reasons due to COVID-19, mobility from home due to a disability or lack of transportation to an office. Others has said this saves them time and money to not locate and pay for childcare or take time off work. Without a telehealth option available, many people would never be able to seek services. Telehealth is not recommended for those in an acute crisis.
Many people prefer In-person appointments as they feel they can't replace the personal connection of face to face interaction. They enjoy the intimacy of in-person therapy and don't have the privacy at home. Some individuals like a "hybrid" use of both telehealth and in-person and depending on availability, this can often be accommodated in scheduling.
Both options are offered at North Valley Center for Hope. We follow CDC guidelines for in-person visits.
We are currently in network with Blue Cross Blue Shield, Cigna and Aetna. If we don't offer your insurance plan, we can provide a Superbill at your request. While we cannot guarantee insurance reimbursement as an out of network provider, the Superbill can be submitted to your insurance company for consideration. It is advised that you speak with your insurance company directly to inquire about your benefits.
Some individuals choose not to use insurance for several reasons. Insurance companies place limitations on the amount of sessions you will receive and require justification on your progress and why you need care. You will be given a mental health diagnosis which remains on your permanent file. This diagnosis could constitute a pre-existing condition and prevent you from obtaining future insurance plans or at a higher cost. This information will also need to be disclosed when applying for life insurance.
North Valley Center for Hope currently offers one low cost and time limited counseling slot to an anonymous client who has experienced the loss of a loved one. This counseling slot is reserved for a client who otherwise may not have the ability to seek mental health services due to no insurance coverage, underinsured or inability to pay co-pays or meet deductibles.
Please call or email for further information about utilizing this time slot.
Please call 911 or go to your nearest emergency room. The following behavioral health crisis lines are also available: Maricopa County Crisis Line 602-222-9444, Veterans Crisis Line: (800)273-8255 and National Suicide Prevention Lifeline: 800-273-8255